Frequently Asked Questions (FAQs)

Last Updated: 29/06/2025

Have a question? You might find the answer below. If not, feel free to reach out to us at support@royalprincess.co.uk — we’re happy to help!

💎 Do you only ship within the UK?

Yes — at the moment, we only ship orders within the United Kingdom.

📦 How long does delivery take?

We offer standard tracked shipping, and most orders arrive in 4–8 business days (approximately 5–10 calendar days) after dispatch.

🛍️ How can I place an order?

Simply browse our collections, add your favourite pieces to the cart, and proceed to secure checkout. You'll receive an email confirmation once your order is placed.

💳 What payment methods do you accept?

We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, PayPal, and Shop Pay.

🔒 Is your website secure?

Yes. Our website uses SSL encryption to protect all personal and payment information. We also use secure and trusted payment processors.

📧 I didn’t receive my confirmation email. What should I do?

Please check your spam or promotions folder. If you still don’t see it, email us at support@royalprincess.co.uk, and we’ll confirm your order for you.

📬 Can I track my order?

Yes — once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.

📮 What if I entered the wrong shipping address?

If you notice an error in your shipping details, please contact us as soon as possible. We’ll do our best to correct it if your order hasn't been shipped yet.

🔁 What is your return policy?

Please see our Return & Refund Policy for full details. If you have any concerns about your order, don’t hesitate to reach out.